Generate new leads with online customers by installing Live Chat on your business website. Live chat is a great way to engage your customers, so you have more opportunities to connect and convert them. With 24/7 managed live chat you can also increase customer retention by answering any questions your customers have, providing them with a higher level of customer service and assistance if they have any concerns.
Website live chat will increase your return on investment from your advertising spend, as well as alleviate customers becoming frustrated if they are wanting to find out more about your business, products or services outside of office hours.
Understanding client’s needs and delivering matching solutions has been the key to our success. At Altitude Digital, we employ a 3-ways managed live chat service that enables us to deliver a website that visually communicates vital aspects of every brand.
Immediately engage your customers 24/7 with managed live chat. Our agents will collect customers details and queries and forward these through to you, enabling you to follow up these leads.
Once the live chat technology has been installed, customers are engaged on your website immediately. This allows you to make the most of the customers accessing your site, so you don't miss any new leads.
So that you are aware of how your advertising dollars are spent once the lead is captured and the live chat ends, we provide you with an email summarising the conversation.
CUSTOMER SERVICE 24/7
You know your customers have questions, and you also know that every unanswered questions leads to more sales for your competitors. We break this painful cycle, answer those questions and capture more leads for you and your business.
We're not robots who pretend to find the right answer. Our live chat operators are real humans, experts at connecting with your visitors to capture qualified lead information.
You know your website gets visitors after hours. Our live chat agents work day, night and public holidays to make sure there's always someone to engage with your customers.
We can save you up to 50x the cost of hiring a full-time employee to manage your live chat. You also get access to our entire team of customer service experts!
By engaging your customer when they are searching, we're building trust which makes customers 4x more likely to leave their details!
Whenever we capture a lead for your business, we can send them directly into over 500 CRMs and marketing platforms.
Your account manager will work closely with your team to continually optimise your live chat approach to get the best results.
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